Students’ Perceived Effectiveness of Online Counseling Sessions

Abstract

Aim of the Study: Psychological problems in Pakistan have increased due to rising violence and social disruption, especially affecting youth. In response, Virtual University of Pakistan has introduced online counseling through Adobe Connect sessions to support students. These counseling sessions are aimed to improve their coping styles which ultimately help the students to achieve their personal and academic goals. The present study aimed to identify the psychological problems students were experiencing; they reported study-related issues, financial issue, sleep disturbance, family related problems and other issues including anger issues etc. Moreover, study also focused on students’ perception, satisfaction and perceived effectiveness toward online counseling.

Methodology: Descriptive research design was used and data was collected online through Google form from 40 with the age range of 21-37 years old who previously undergone trough counseling sessions.

Findings: The study found that 27.5% of participants had used online counseling, with a majority facing study-related issues, financial stress, and sleep disturbances. Most students had a positive perception of online counseling, viewing it as more accessible, cost-effective, and less stigmatizing than face-to-face counseling. Around 77.5% found it highly effective, with counselors perceived as caring and supportive.

Conclusion: Overall, the findings highlight that online counseling is a valuable and effective support resource for students, offering a convenient and confidential alternative to traditional face-to-face counseling.