Job Stress and Workplace Deviance with Moderating Role of Perceived Social Support; Study of Front Service Employees in Health Sector

Abstract

Aim of the Study: The purpose of this study was to investigate the relationship between job stress (JS) and workplace deviance behavior (WDB) that is organizational deviance (OD) and interpersonal deviance (ID). The study also investigated the moderating role of perceived social support between job stress and workplace deviance.

Methodology: In this current study, the cross-sectional design was performed to collect data from (n=380) front service employees working in private and public hospitals in Rawalpindi and Islamabad. Data were collected through a questionnaire or online Google form survey.

Findings: The findings indicated that research data supported the proposed model of the study. Job stress and perceived social support significantly influenced workplace deviance forms i.e. interpersonal deviance but not supported organizational deviance. It specifies that job stress has a negative and significant relationship with interpersonal deviance. Results also indicate that perceived social support moderates the relationship between job stress and interpersonal deviance but don’t moderate between job stress and organizational deviance.

Conclusion: The practical implication of this study is that it is helpful for service employees (front service employee). Management should provide training to employees to reduce job stress through stress coping techniques. Perceived social support from supervisors and coworkers would help the employees to stop them from going towards deviant behavior. So, it can be helpful for future researchers.