The Mediating Effect of Factors Affecting Servant Leadership and Workplace Deviant Behaviour in Banking Sector of Pakistan

Abstract

Purpose: Based on forcible illustrations theory of social identity and theory of the psychological contract, this research study properly investigates the potential effect of mediating factors like affective organization commitment and organization trust on servant leadership besides workplace divergent behaviour in the banking sector to mitigate the employee deviance incidents.

Research Design/Methodology/Approach: Responses from 400 respondents from different banks were collected through a survey questionnaire to test the link among the variables by applying SEM using Amos.

Findings: The firsthand result of this inclusive study showed that SL typically retains no direct relationship with WDB in the finance sector, however affecting organizational commitment and organizational trust merely explained the link between SL and WDB more effectively. Commercial Banking sector can eloquently improve the deviant behaviour of bankers by properly applying this pragmatic study, likewise existing policies can also be improved in fierce light of the extracted findings reported by this study.

Originality: This study is in common a valuable addition to the existent literature proceeding leadership style and deviant behaviour based upon social identity, psychological contract theory and social exchange theory in the banking sector and mediating factors certainly affecting deviant behaviour and servant leadership. This needed research pointed exultantly out the causative factors that bridged the theoretical gaps between SL and WDB in the banking sector.